First impression of Chase Offers is a bit underwhelming. The offers are okay, though I suspect most of them are subsidized by Chase to build a base of interested customers (hence small limits at popular merchants). A Starbucks reload was credited quickly.
Another purchase, a hotel stay, did not get credit. I messaged Chase expecting the issue to be quickly rectified, particularly since it was on a premium card (CSR). It took far too many messages for it to be resolved. First they told me that I did indeed earn UR points for the transaction (great, but not what I asked), then they told me I didn’t qualify because I didn’t use Chase Pay (not a requirement for the offer), then they asked me to send them the T&C of the offer because they can’t access them. I sent them a screenshot of the “expired offers” page. It took 10 days and a follow-up request, but finally I got the " You’ve successfully redeemed one of your Chase Offers" email.
Contrast to Amex, which once credited an offer when I inquired even after it was clear that I had misunderstood and not actually met the requirement. Hopefully it’ll get better as the Chase reps learn.