I had a no annual fee Alliant Platinum Rewards Visa, which I upgraded to the 3% cash back Visa Signature card approximately a year ago (no annual fee for the first year). I was billed the annual fee within the past couple weeks, and when I tried to close the card and request a refund of the annual fee, Alliant customer service declined my request and said I had to pay the fee even though I haven’t used the card since the fee was charged.
Alliant said this was all disclosed in their terms and conditions, and thus I had to pay the fee despite my attempt to cancel the card within 30 days of being charged the annual fee. I noted that I had upgraded to the Visa Signature card over the phone, and I have no recollection of being told the annual fee is nonrefundable once it’s charged (in contrast to every other credit card I’ve had). They said they’re going to pull the call, but even if they didn’t specifically disclose that, they claim they mailed me the disclosure after I was approved. That could be true (though I’m not certain), but even the terms and conditions don’t look any different from other credit card issuers:
I feel that if a financial institution has an unusual policy, it should be spelled out clearly.
In any case, I advise everyone with the Alliant Visa Signature card to cancel BEFORE you are charged the annual fee.
I’d appreciate any advice on where to go from here… thanks