Received Navy Federal’s $5 offer earlier today, via email, to switch to eStatements. Decided to take the money.
Major trouble. Brick wall. Apparently another member (or whoever) had made multiple attempts to access my NavyFed account. Or maybe it was fraud. I dunno. They dunno. But I was locked out from the get go. Had not myself attempted to log in to my NavyFed account recently. No longer have much money there at all. I was only after the five bucks.
It took a LOT of time to put things right. Level of cooperation from the NavyFed reps was decent. But it still consumed way too much of my time. Very annoying.
It was possible to isolate the bogus access attempts from my own because, as I explained to the NavyFed rep, I never access my account with other than a desktop computer. All the failed account access attempts were initiated on handheld devices . . . quite a variety of those in fact.
I surely hope this is not the start of a trend. I have a great many other accounts, at other financial institutions, and I would not want to go through this again. BTW, insofar as the folks at NavyFed were able to determine, my account never actually was accessed or penetrated. And when I finally got in, after more than an hour of trying, I found nothing amiss. So in the end no damage other than this being a HUGE PITA.