Alliant Credit Card - Automatic Payment - Double Payment

Finance
#1

So I’ve been using the Alliant Rewards cards for almost a year now and using automatic payments for the entirety.

I log into my Schwab checking account and see my credit card payment - posted twice. Contacted Schwab, yep - posted twice on my account.

So I hit up Twitter while currently on hold trying to reach someone at Alliant. I get this reply:

"We’re sorry about that, XXXX! If you haven’t already, you’ll receive a message soon in online banking about the technical error. We’re making the corrections to your account ASAP. /1

You don’t need to take any action regarding the duplicate payment. Also, if the error created any issues on your payment account, please reply to the email in online banking so we can make things right. Sorry again for any inconvenience! /2"

What in the actual hell? This cannot be serious. How could they double deduct everyone’s account?

Hope no one else got hit with this, but it seems others have based on that Twitter reply!

2 Likes
#2

This is an automatically-generated Wiki post for this new topic. Any member can edit this post and use it as a summary of the topic’s highlights.

#3

On the phone with them now - yep, this has impacted EVERYONE with automatic payments.

I just gave them my member number and they were reversing one of the charges. They stated it should take 1 to 2 business days to post.

#4

I had this happen once with car insurance. Since then, I’ve learned some important advice.

Never EVER let ANYONE debit your bank account! Write a check or use your bank’s bill pay service.

Some will argue that writing a check these days creates an electronic debit and therefore – what’s the difference?

The difference is that a check is a tiny little contract that clearly demonstrates your intent.

A purely electronic debit on the other hand, creates a situation where you have given the credit card company (or the electric company, or the insurance company, or who ever…) authorization to take whatever money they deem acceptable from your bank account and your bank is powerless to intervene because there’s no way to demonstrate to your bank that the debit you authorized is actually beyond what you authorized! Allow it just ONCE and as far as your bank is concerned, you’ve allowed ANYTHING from that particular company.

The only way to avoid this problem is to NEVER EVER LET ANYONE debit money from ANY of your bank accounts! In other words, never let anyone PULL money from your account. Always PUSH money from your account by using your bank’s bill pay service. In this way, you’ve given the bank instructions on how much and where to send money. Then, if it is done in error, the bank is the one who’ll have to fix it.

Additionally, if you ever get in to financial trouble and you have to buy groceries instead of making the credit card payment, you can expect particularly aggressive creditors to “help themselves” to the payment they think that you owe and you won’t be able to do anything about it.

It may seem like its no big deal either way, but there’s no reason to relinquish control of your own bank account to anyone other than yourself.

2 Likes
#5

I never use automatic payments to pay a credit card, or rent, or anything with a large recurring bill.

I’ve never used BillPay either.

I have automatic payments from my credit card to a lot of organizations, not to it.

#6

Other than call it to their attention?

I’m sure you’ve heard enough of the never let anyone take money from your account, so I’ll only say it one more time. :slight_smile:

I learned that lesson the hard way some 35 yrs ago when I was young and dumb. I’m no longer young.

1 Like
#7

I recently decided I was paying way too many bills manually and some could easily be automated. So I set up a monthly automatic savings to checking transfer followed by a few bill pays (fixed $). I try to not keep much money in checking and I don’t let anyone pull, except a student loan that gives 0.25% off for auto-debit.

BillPay is great and you can pay all your monthly bills in a few minutes. I only write a few checks a year now.

1 Like
#8

Most automatic payments are from my credit card on which I earn rewards, and on which it’s not a cashflow problem if someone accidentally double bills. So I have just one or two credit card bills to pay each month, which I pay directly from savings.

Billpay seems a lot more complicated. I pay health, auto, renters’ insurance, cable, cellphone, and a few other automatic bills with the 3% rewards card. Then I pay the credit card bill with a transfer from my savings account.

1 Like
#9

That’s nice. I have a bunch of bills that don’t support automatic CC payments (gas, electric, water, trash). Are you writing checks for those? That’d be a waste of time and money (stamps).

1 Like
#10

I have two items (utility, supplemental health plan) automatically withdrawn from checking.

I’ve never used BillPay because I enrolled on each site for automatic payments.

I haven’t written checks for any of these items for many years.

1 Like
#11

I’m of the same opinion - this is a time/efficiency factor. When I do my monthly bills, it’s easier to know it’s already taken care of.

Not a cash flow problem by any means, but it’s extremely irritating that this would happen in 2018.

#12

Another tidbit - after speaking to Schwab, they were willing to remove the double debit (this was almost $2.5k) if Alliant wasn’t going to take care of it. Shocked they were going to do that for me.

#13

Logged into my Schwab bank account this AM, one of the debits were reversed. Pretty quick turnaround.

1 Like