The following benefits being discontinued on February 28th:
*Extended product warranty, which extends a manufacturer’s warranty for a year
*Purchase protection, which covers newly purchased items if they’re stolen or damaged
*Return guarantee, which allows you to return a purchased item if the retailer won’t take it back
*Auto rental coverage, which pays costs not covered by your own insurance in the event of an accident with a rental car
*Flight accident insurance, which covers you if you pay for your ticket with a Discover card
I wonder if this will be like when US Air tried charging passengers for all in-flight water and soda 10 years ago. The industry trend failed to develop and they reverted to giving free drinks with their tail between their legs.
Sounds like a case of not trying to compete on benefits. Maybe mainstream customers do not value those enough compared to more visible ones like cashback.
Plus it’s true that maintaining programs that are unused has a small cost they figured they could drop without hurting their brand.
For me Discover is only good for their 5% categories. In all other respects, other cards we have are better so if it leads to Discover focusing on 5% cashback rather than programs of theirs I wouldn’t use anyway, I’m fine with it.
Another benefit they could get rid of is their 0% foreign transaction fees. Considering it’s pretty much not accepted anywhere outside the US, that’s completely moot. But I guess it does not cost customer service so they keep it for decoration.
Interesting to me. I’ve found Discover one of my very most profitable cards. And their customer service is #1 . . . . . in my view, anyway.
I concede my Discover Miles card will NOT be so great if they do not come through with the double reward payment I’ve been promised. Payment promised for July will be thousands of dollars, IF it happens. Absent that promised payment, my Discover Miles card is merely OK.