Just got this email from Citi regarding their Price Rewind system:
Please be advised that beginning October 18th, 2017, new Citi Price Rewind benefit requests must be submitted via www.citipricerewind.com, or by mail or phone at the mailing address/ phone number listed below. We will no longer process new Citi Price Rewind requests received via email or fax after this date.
Also starting October 18th, 2017, you’ll be able to submit Citi Price Rewind benefit requests on lower prices you find on your own through www.citipricerewind.com.
Sounds like both a positive and negative to me. I had used the email submission (and fax before they allowed emails) quite a bit for deals I found myself and they were very quick to respond to those. On the other hand, being able to submit them directly through the website is something I feel they should have had from the start and I hope they have provisions for submitting additional lower prices before 60 days are up so I can peg the lowest one. Their own product database and price crawler is awful and it doesn’t seem like that is changing but submissions are getting easier at least.